A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? （）

A、A. Cable tester

B、B. Multimeter

C、C. Loop back plugs

D、D. Crossover cable

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更多“A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? （）”相关的问题

第1题

[单选题] A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?（）

A、Answer the call to determine its importance. B、Ignore the call and return the call from a land line. C、Answer the call and leave the location in order to talk. D、Silence the phone and allow the call to go to voice mail.

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第2题

[单选题] A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）

A、Immediately forward the call to the vendor. B、Give the information to the caller. C、Hang up on the caller immediately and report the call to upper management. D、Politely refuse to give the information and end the call.

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第3题

[单选题] If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）

A、End the call quickly, even if a solution has not been found. B、Ask the caller to call back in a while. C、Put the caller on hold briefly and take a deep breath. D、Pass the caller to another support representative.

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第4题

[单选题] The helpdesk is receiving calls about the corporate web server being down. Which of the followingshould be taken NEXT after verifying that the server is unreachable?（）

A、Escalate the call to a technician B、Document any changes in the web server configuration. C、Implement and test a solution. D、Continuously ping the server until a ping response is obtained

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第5题

[单选题] A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）

A、Call their local ISP B、Verify the IP information of the server C、Check their local Internet connection D、Verify the hostname of the server

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第6题

[单选题] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion. B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion. C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers. D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

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第7题

[单选题] A technician receives a call on monday morning that several computers will not connect to the network. The technician determines that the computers left on over the weekend are functional and those that were turned off over the weekend are not functioning. Which of the following is the MOST likely source of the problem?（）

A、DHCP is not functioning. B、WINS needs to be restarted. C、DNS is not functioning. D、LDAP is not functioning.

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第8题

[单选题] When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）

A、Answer the call and talk to your friend at the customer site. B、Answer the call and tell the friend you will call them later. C、Let it go to voicemail， call them back between service calls. D、Let it ring and call the friend back when the customer leaves.