A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）..

第1题

[] A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（） A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

A、A. DHCP B、B. PAT C、C. Proxy D、D. IPX

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第2题

[多选题] A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).

A、Boot into Safe Mode B、Replace the motherboard C、Uninstall the application D、Replace the hard drive E、Install more RAM

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第3题

[单选题] While using the ping command to try and reach a local server, a technician receives a response of “Destination host unreachable”. After confirming that the PC is physically connected to the network, which of the following commands should the technician use to get more detailed information?（）

A、TRACERT B、GREP C、TELNET D、DIG

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第4题

[单选题] A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

A、Ask the customer to wait and answer the phone call. B、Talk on the phone while listening to the customer. C、Hand the phone to a coworker to answer the call. D、Silence the phone and then listen to the customer.

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第5题

[单选题] A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）

A、print head B、fuser C、injector D、print nozzle

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第6题

[单选题] Which of the following components could MOST likely cause Mike, a technician, to receive a ‘Nonsystem disk or disk error’ after POST?（）

A、Bad memory B、Video card C、Faulty chipset D、FDD

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第7题

[单选题] A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

A、Reboot the computer. B、Replace the touchpad. C、Clean the touchpad. D、Update the driver.

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第8题

[单选题] A technician receives a call on monday morning that several computers will not connect to the network. The technician determines that the computers left on over the weekend are functional and those that were turned off over the weekend are not functioning. Which of the following is the MOST likely source of the problem?（）

A、DHCP is not functioning. B、WINS needs to be restarted. C、DNS is not functioning. D、LDAP is not functioning.

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第9题

[] A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）

A、A. Change the BIOS settings to the local time B、B. Adjust the voltage selector switch C、C. Attach a 220 volt power strip from the current region to the PC D、D. Attach a 120 volt battery backup power supply to the PC

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A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）

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