A、End the call quickly, even if a solution has not been found.
B、Ask the caller to call back in a while.
C、Put the caller on hold briefly and take a deep breath.
D、Pass the caller to another support representative.
更多“If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）”相关的问题
A、The boot order in the BIOS B、If Plug and Play is enabled C、If the computer is in Safe Mode D、If the BIOS is current
A、If the wireless is enabled B、If the laptop is connected to the correct gateway C、If the SSID is enabled D、If the DHCP address scheme is correct
A、The WLAN card is 802.11g. B、The WLAN card is 802.11b. C、The WLAN card is 802.11n. D、The WLAN card is 802.11a.
A、The WLAN card is 802.11g. B、The WLAN card is 802.11b. C、The WLAN card is 802.11n. D、The WLAN card is 802.11a.
A、Identity symptoms and problems B、Document the process and solutions C、Establish the most probable cause D、Escalate if necessary.
A、To help the technician learn how to perform the task B、To determine if the user is performing the task properly C、To determine if the user is authorized to perform the task D、To help the technician determine if there is a better way to perform the task in question
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