A user reports being occasionally disconnected from the server. Which of the following tools couldthe technician use to determine if it is the client or the server that is dropping the connection?（）..

第1题

[多选题] Which two applications can be used by a user to report emergency work， if the user at least wants to report downtime， classify the request， and report actuals？（）

A、 Job Plan B、 Quick Reporting C、 Labor Reporting D、 Work Order Tracking E、 Assignment Manager

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第2题

[] A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

A、A. Warn the user B、B. Report through proper channels C、C. Wipe the drive D、D. Give the computer back to the user

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第3题

[单选题] A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

A、Record the solution in the appropriate logs for future use. B、Ask the user who reported the issue what past documentation they have. C、Ask the user who reported the issue to explain the symptoms in detail. D、Record what steps should be taken to resolve the issue.

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第4题

[单选题] A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）

A、The client does not support 802.11n B、Incorrect frequency on the client is being used C、Incorrect encryption on the AP D、The client distance from the AP

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第5题

[多选题] What are two common reporting requirements?（）

A、the database connectivity method B、the number of users in the solution C、the number of reports being installed D、ability to send completed reports by e-mail E、reporting output available in Microsoft Excel

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第6题

[] A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （） A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）

A、A. Task Manager B、B. NTBACKUP C、C. FDISK D、D. Disk Defragmenter

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第7题

[单选题] A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）

A、Power supply B、DVD-RW C、Blu-Ray drive D、Motherboard

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第8题

[单选题] The AMVER system requires（）.

A、Sailing plans to be sent before departure B、More frequent reports in heavy weather C、Arrival reports to be sent within 8 hours of arrival D、A position report within 24 hours of departure

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第9题

[单选题] What should be part of a comprehensive network security plan（）。

A、Allow users to develop their own approach to network security B、Physically secure network equipment from potential access by unauthorized individuals C、Encourage users to use personal information in their passwords to minimize the likelihood of passwords being forgotten D、Delay deployment of software patches and updates until their effect on end-user equipment is well known and widely reported E、Minimize network overhead by deactivating automatic antivirus client updates

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第10题

[单选题] Multiple users have reported not being able to print to a network printer. Which of the followingcommands will test the network connectivity status of the printer?（）

A、rsync B、netstat C、ping D、ipconfig

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A user reports being occasionally disconnected from the server. Which of the following tools couldthe technician use to determine if it is the client or the server that is dropping the connection?（）

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