【多选题】
询问顾客如何邮寄的服务礼貌用语是:()
A、How would you like to mail it?
B、Do you want to mail it?
C、How do you want to mail it?
D、Would you like to mail it?
A、How would you like to mail it?
B、Do you want to mail it?
C、How do you want to mail it?
D、Would you like to mail it?
A、A.耐心倾听顾客的除诉 B、B.提出针对性问题,了解问题细节 C、C.提供顾客一个或几个解决方案,供他选择,体现顾客是“上帝” D、D.结束通话前,询问顾客:“还需要我为您做什么吗?”体现服务的专业水准