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【单选题】

A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?()

A、Split the onboard video port.

B、Update the video drivers to allow for multiple monitors.

C、Add an adaptor to the onboard VGA port.

D、Install a video card with multiple DVI ports.

更多“A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?()”相关的问题
第1题

AAsk another technician who has worked with this computer previously to learn about any other prior issues.  B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.  C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.  D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.  

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第2题

AAsk the customer to wait and answer the phone call.  B、Talk on the phone while listening to the customer.  C、Hand the phone to a coworker to answer the call.  D、Silence the phone and then listen to the customer.  

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第3题

A、Perform a full system backup.  B、Follow up with the customer, verifying satisfaction.  C、Ask their manager to contact the customer.  D、Perform a complimentary virus scan.  

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第4题

A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.  B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.  C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.  D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.  

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第5题

AAsk the customer permission to put them on hold and listen politely to the co-workers stories.  B、Put the customer on hold just for a few minutes and join the conversation.  C、Forward the customer to another technician and join the conversation.  D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.  

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第6题

A、Contact the IBM FTSS to replace the drive  B、Contact the IBM CSR or SSR to replace the drive  C、Order a replacement drive  D、Contact IBM Service  

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第7题

A、SELECT TOTAL(*) FROM customers;  B、SELECT COUNT(*) FROM customers;  C、SELECT TOTAL(customer_id) FROM customers;  D、SELECT COUNT(customer_id) FROM customers;  E、SELECT COUNT(customers) FROM customers;  F、SELECT TOTAL(customer_name) FROM customers;  

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第9题

A、install the Performance Accelerator feature  B、review the DS Storage Manager Major Event Log (MEL)  C、add an expansion frame with additionalFibre Channel ports  D、review the latest TPC for Disk study to identify the source of the performance issue  

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