A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）..

第1题

[单选题] You are the domain administrator for . Active Directory domain. All client computers run Windows XP Professional. A user reports that she attempted to log on six times unsuccessfully. She reports that she logged on successfully yesterday. You discover that the user reset her password three days ago to comply with a new security policy that requires strong passwords. The account policies that are applied in the Domain Security Group Policy object (GPO) as shown in the following table. You need to ensure that the user can log on to the domain. What should you do?（）

A、Reset the password for the computer account. B、Unlock the user account. C、In the user account properties, select the Password never expires check box for the user account. D、In the user account properties, select the User must change password on next logon check box for the user account.

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第2题

[单选题] You are the network administrator for The network consists of a single Activev Directory domain named All client computers run Windows XP Professional. Tess, a user in the Sales staff, reports that she has attempted to log on six times unsuccessfully. Tess reports that she logged on successfully yesterday. You discover that Tess reset her password three days ago to comply with a new security policy that requires strong passwords. The account policies that are applied in the Domain Security GPO are shown in the following table. You need to ensure that the user can log on to the domain. What should you do?（）

A、Reset the password for the computer account. B、Unlock the user account. C、In the user account properties, select the Password never expires check box the user account. D、In the user account properties, select the User must change password on next login check box the user account.

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第3题

[单选题] You have a print server that runs Windows Server 2003 Service Pack 2 (SP2). Users report that print jobs are not printing. Users also report that they do not receive any error messages. Younotice a large number of jobs in the print queue. You attempt to delete some jobs from the queue and notice that the jobs remain in the queue. You need to ensure that users can print successfully. What should you do? （）

A、Restart the Print Spooler service. B、Pause the printer, and then restart the printer. C、Take ownership of the printer, and then delete the print jobs. D、Assign the Manage Documents permission to the users connected to the printer.

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第4题

[单选题] You have a print server that runs Windows Server 2003 Service Pack 2 (SP2). Users report that print jobs are not printing. Users also report that they do not receive any error messages. You notice a large number of jobs in the print queue. You attempt to delete some jobs from the queue and notice that the jobs remain in the queue. You need to ensure that users can print successfully. What should you do? （）

A、Restart the Print Spooler service. B、Pause the printer, and then restart the printer. C、Take ownership of the printer, and then delete the print jobs. D、Assign the Manage Documents permission to the users connected to the printer.

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第5题

[单选题] Your network consists of a single Active Directory domain. All servers run Windows Server 2003 Service Pack 2 (SP2). All client computers run Windows XP Professional Service Pack 3 (SP3). You create an account for a new user named User1. User1 reports that when she first attempts to log on to the domain, she receives the following message. Other users report that they can log on to the domain from User1’s computer. You need to ensure that User1 can log on to the domain. What should you do? （）

A、Modify the properties of User1’s account. B、Modify the properties of the computer account. C、On User1’s computer, create a local user account. D、On User1’s computer, modify the local security policy.

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第6题

[] You have a server that runs Windows Server 2003 Service Pack 2 (SP2). You enable Remote Desktop on the server and add 10 users to the Remote Desktop Users group. Users report that they occasionally receive an error message indicating that Terminal Server has reached the maximum number of connections. You need to ensure that all 10 users can establish Remote Desktop connections to the server concurrently. What should you do?（） You have a server that runs Windows Server 2003 Service Pack 2 (SP2). You enable Remote Desktop on the server and add 10 users to the Remote Desktop Users group. Users report that they occasionally receive an error message indicating that Terminal Server has reached the maximum number of connections. You need to ensure that all 10 users can establish Remote Desktop connections to the server concurrently. What should you do?（）

A、A. From Add or Remove Programs, add the Terminal Server component. B、B. From Add or Remove Programs, add the Connection Point Services component. C、C. From the Terminal Services Configuration console, modify the Maximum connections setting. D、D. From the Terminal Services Configuration console, modify the Restrict each user to one session setting.

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第7题

[单选题] You are the network administrator for The network consists of a single Active Directory domain named All network servers run Windows Server 2003. The Default Domain Policy GPO is configured to prompt users to change their password 14 days before it expires. A user who returns from a two-week vacation reportes that she cannot log on to the domain. You discover that when she last logged on, she was prompted to change her password. She reports that she did not change her password before leaving on vacation. You need to ensure that the user can log on to the domain. What should you do?（）

A、Enable the user account. B、Reset the password for the user account. C、Use Active Directory Users and Computers to select the Password never expires option. D、Configure the Prompt user to change password before expiration security policy option to 21 days.

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第8题

[单选题] Multiple users report that their Windows 7 computers take longer to start than when their computers were first installed. A help desk technician reports that the problem is related to installed applications. You need to recommend a solution that identifies the applications that run during the startup process. What should you recommend?（）

A、Event Forwarding B、MSConfig.exe C、Problem Steps Recorder D、Reliability Monitor

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第9题

[单选题] A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）

A、Invalid IP address B、FTP program is not working C、Port 21 is blocked D、The FTP site is down

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第10题

[] You have a computer that runs Windows Vista. You publish your Windows Calendar to C:\Calendars\mycalendar.ics. A user subscribes to your published calendar. You create a new appointment. The user reports that the appointment only appears on his calendar 24 hours later. You need to reduce the amount of time it takes for the appointment to appear in the user’s view of the published calendar. What should you do?（） You have a computer that runs Windows Vista. You publish your Windows Calendar to C:\Calendars\mycalendar.ics. A user subscribes to your published calendar. You create a new appointment. The user reports that the appointment only appears on his calendar 24 hours later. You need to reduce the amount of time it takes for the appointment to appear in the user’s view of the published calendar. What should you do?（）

A、A.A B、B.B C、C.C D、D.D

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A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）

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