A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）..

第1题

[] A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

A、A. Warn the user B、B. Report through proper channels C、C. Wipe the drive D、D. Give the computer back to the user

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第2题

[单选题] A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

A、Record the solution in the appropriate logs for future use. B、Ask the user who reported the issue what past documentation they have. C、Ask the user who reported the issue to explain the symptoms in detail. D、Record what steps should be taken to resolve the issue.

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第3题

[单选题] An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）

A、Network data cables are damaged. B、Memory has become unseated. C、The user has defragmented the hard drive. D、Processor cooling fan is not functioning.

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第4题

[多选题] A company has a business application that provides its users with many different reports: receivables reports, payables reports, revenue projects, and so on. The company has just purchased some new, state-of-the-art, wireless printers, and a programmer has been assigned the task of enhancing all of the reports to use not only the company's old printers, but the new wireless printers as well. When the programmer starts looking into the application, the programmer discovers that because of the design of the application, it is necessary to make changes to each report to support the new printers. Which two design concepts most likely explain this situation?（）

A、Inheritance B、Low cohesion C、Tight coupling D、High cohesion E、Loose coupling F、Object immutability

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第5题

[] A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （） A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）

A、A. Task Manager B、B. NTBACKUP C、C. FDISK D、D. Disk Defragmenter

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第6题

[单选题] An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）

A、The system has a fragmented hard drive. B、The drive interface needs to be changed. C、The user has too many documents on the hard drive. D、The system page file has an issue.

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第7题

[多选题] A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）

A、Allow the user to continue working B、Check for viruses C、Re-image the hard drive D、Document time/date for later reference E、Prevent users from accessing the PC F、Turn off PC

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第8题

[多选题] Which two applications can be used by a user to report emergency work， if the user at least wants to report downtime， classify the request， and report actuals？（）

A、 Job Plan B、 Quick Reporting C、 Labor Reporting D、 Work Order Tracking E、 Assignment Manager

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第9题

[单选题] A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）

A、Run the hard disk manufacturer’s diagnostic program B、Re-image the drive C、Replace the hard drive and load Windows D、Ask the user diagnostic questions

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第10题

[单选题] A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）

A、The file associations were not returned after the software was uninstalled. B、The user is not opening the files correctly. C、The uninstalled software has corrupted all the audio files on the computer. D、The sound card is not properly configured.

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A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）

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