A、“Can you avoid using the PC that crashed?”
B、“What was the last thing that occurred before the PC had problems?”
C、“What were you doing before the PC went down?”
D、“What was the last thing you did before the PC crashed?”
更多“A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）”相关的问题
A、Transfer the customer to another technician, who can allocate more time to the issue. B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them. C、Listen to what the customer has to say and calmly recommend the best course of action. D、Use technical language to demonstrate knowledge and expertise to the customer.
A、End the call quickly, even if a solution has not been found. B、Ask the caller to call back in a while. C、Put the caller on hold briefly and take a deep breath. D、Pass the caller to another support representative.
A、A.ALTER TABLE CUSTOMER RENAME CUSTOMER_CHANGE B、B.ALTER TABLE CUSTOMER RENAME TO CUSTOMER_CHANGE C、C.RENAME TABLE CUSTOMER TO CUSTOMER_CHANGE D、D.RENAME TABLE CUSTOMER CUSTOMER_CHANGE
A、SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL; B、SELECT customer_id, customer_name FROM customers WHERE postal_code = '________'; C、SELECT customer_id, customer_name FROM customers WHERE postal_code IS NULL; D、SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL; E、SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;
A、SELECT TOTAL(*) FROM customers; B、SELECT COUNT(*) FROM customers; C、SELECT TOTAL(customer_id) FROM customers; D、SELECT COUNT(customer_id) FROM customers; E、SELECT COUNT(customers) FROM customers; F、SELECT TOTAL(customer_name) FROM customers;
A、SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL; B、SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________'; C、SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL; D、SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL; E、SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;
A、SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL; B、SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________'; C、SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL; D、SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL; E、SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;
A、SELECT TOTAL(*) FROM customer; B、SELECT COUNT(*) FROM customer; C、SELECT TOTAL(customer_id) FROM customer; D、SELECT COUNT(customer_id) FROM customer; E、SELECT COUNT(customers) FROM customer; F、SELECT TOTAL(customer_name) FROM customer;
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