A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）..

第1题

[单选题] A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.Which of the following would BEST resolve this issue?（）

A、Antivirus B、Firewall C、Anti-spyware D、Pop-upblocker

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第2题

[单选题] A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）

A、Invalid IP address B、FTP program is not working C、Port 21 is blocked D、The FTP site is down

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第3题

[单选题] A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

A、Record the solution in the appropriate logs for future use. B、Ask the user who reported the issue what past documentation they have. C、Ask the user who reported the issue to explain the symptoms in detail. D、Record what steps should be taken to resolve the issue.

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第4题

[单选题] Your network consists of a single Active Directory domain. All servers run Windows Server 2003 Service Pack 2 (SP2). All client computers run Windows XP Professional Service Pack 3 (SP3). You create an account for a new user named User1. User1 reports that when she first attempts to log on to the domain, she receives the following message. Other users report that they can log on to the domain from User1’s computer. You need to ensure that User1 can log on to the domain. What should you do? （）

A、Modify the properties of User1’s account. B、Modify the properties of the computer account. C、On User1’s computer, create a local user account. D、On User1’s computer, modify the local security policy.

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第5题

[单选题] Your network consists of a single Active Directory domain. All servers run Windows Server 2003 Service Pack 2 (SP2). All client computers run Windows XP Professional Service Pack 3 (SP3). You have a terminal server named Server1. A user reports that when he connects to Server1 by using Remote Desktop Connection, he cannot print. Other users report that they can print when they connect to Server1 by using Remote Desktop Connection. You examine the user’s account properties as shown in the exhibit. (Click the Exhibit button.) You need to ensure that the user can print when he connects to Server1 by using Remote Desktop Connection. What should you do? （）

A、On Server1, modify the RDP-TCP settings. B、On Server1, modify the local security policy. C、On the user’s computer, modify the Windows Firewall settings. D、On the user’s computer, modify the Remote Desktop Connection settings.

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第6题

[单选题] A group of users report that they can access local resources but cannot access the Internet. Which of the following should the administrator use to test connectivity?（）

A、tracert B、msconfig C、route D、net use

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第7题

[单选题] Your computer is part of a workgroup. You share files with other users on the network. You configure exceptions in Microsoft Windows Firewall to allow file sharing. Users report that they are unable to connect to your computer. You need to ensure that other users are able to access only the shared files. What should you do?（）

A、A B、B C、C D、D

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第8题

[单选题] A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）

A、The file associations were not returned after the software was uninstalled. B、The user is not opening the files correctly. C、The uninstalled software has corrupted all the audio files on the computer. D、The sound card is not properly configured.

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第9题

[] You have a server that runs Windows Server 2003 Service Pack 2 (SP2). You enable Remote Desktop on the server and add 10 users to the Remote Desktop Users group. Users report that they occasionally receive an error message indicating that Terminal Server has reached the maximum number of connections. You need to ensure that all 10 users can establish Remote Desktop connections to the server concurrently. What should you do?（） You have a server that runs Windows Server 2003 Service Pack 2 (SP2). You enable Remote Desktop on the server and add 10 users to the Remote Desktop Users group. Users report that they occasionally receive an error message indicating that Terminal Server has reached the maximum number of connections. You need to ensure that all 10 users can establish Remote Desktop connections to the server concurrently. What should you do?（）

A、A. From Add or Remove Programs, add the Terminal Server component. B、B. From Add or Remove Programs, add the Connection Point Services component. C、C. From the Terminal Services Configuration console, modify the Maximum connections setting. D、D. From the Terminal Services Configuration console, modify the Restrict each user to one session setting.

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A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）

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