A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）..

第1题

[单选题] The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?（）

A、A new default gateway has been setup. B、A new Internet shortcut has been added. C、A new web browser has been installed and is now the default. D、A proxy server has been enabled.

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第2题

[单选题] A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）

A、Faulty RAM B、240 volt Kitchen outlets C、Power Brownouts D、Excessive Heat

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第3题

[] A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（） A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（）

A、A. The laptop is too far away from the WAP. B、B. The WAP is using 802.11a frequencies. C、C. The laptop is only set to allow 802.11n connections. D、D. The technician is on an 802.11b network.

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第4题

[单选题] This question is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each question presents a different goal and answer choices, but the text of the scenario is exactly the same in each question in this series. Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in

A、Instruct the technician to customize the Start menu to display the administrative tools. B、Instruct the technician to install Remote Server Administration Tools (RSAT) and to modify the Windows Features. C、Request that the technician be added to the Server Operators group in Active Directory. D、Request that the technician be added to the Network Configuration Operators group in Active Directory and modify the Windows Features.

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第5题

[单选题] A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）

A、Reboot in Safe Mode B、Reboot in Recovery Console C、Reboot in Last Known Good Configuration D、Reboot in System Debug Mode

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第6题

[多选题] A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）

A、Allow the user to continue working B、Check for viruses C、Re-image the hard drive D、Document time/date for later reference E、Prevent users from accessing the PC F、Turn off PC

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第7题

[单选题] A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?（）

A、The Java applet is disabled in the web browser. B、Deny all has not been configured in the firewall. C、Wireless network drivers are corrupt. D、Port forwarding settings are not correct

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第8题

[] A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）

A、A.Tell the client that they will need to place another service call. B、B.Ask the client if they would like to discuss their computer problems in more detail. C、C.Tell the client that another technician will be sent out. D、D.Inform the client that the problem will be resolved by the onsite technician at another time.

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第9题

[单选题] A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）

A、Clean the heatsink assembly of debris. B、Turn the fan off when the AC adapter is attached. C、Turn the fan to low in the BIOS. D、Replace the processor and fan.

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A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）

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