A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?（）..

第1题

[单选题] Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

A、The technician should always bend at the waist and lift with their arms. B、The technician should seek assistance from an available customer. C、The technician should always bend at the waist and lift with their back. D、The technician should get assistance from another technician.

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第2题

[单选题] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion. B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion. C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers. D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

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第3题

[单选题] A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）

A、The technician plugged a USB 2.0 device into a USB 1.1 port. B、The technician needs to reboot the computer for the device to work. C、The technician plugged a USB 1.1 device into a USB 2.0 port. D、The front panel connectors are not plugged into the motherboard.

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第4题

[单选题] A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）

A、Allow the user to demonstrate expertise. B、Do not argue; empathize with the user, and offer to help. C、Ask the user to watch as the technician diagnoses and corrects the problem. D、Document each of the steps to replicate at a later time.

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第5题

[] A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）

A、A. System logs B、B. Security logs C、C. Application logs D、D. Application installation logs

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第6题

[单选题] A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）

A、Reboot in Safe Mode B、Reboot in Recovery Console C、Reboot in Last Known Good Configuration D、Reboot in System Debug Mode

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第7题

[单选题] After a technician installs a video card, which of the following should the technician configure NEXT?（）

A、Resolution B、Colors C、Dots per inch D、Refresh rate

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第8题

[多选题] A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).

A、Boot into Safe Mode B、Replace the motherboard C、Uninstall the application D、Replace the hard drive E、Install more RAM

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第9题

[] A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（） A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（）

A、A. The laptop is too far away from the WAP. B、B. The WAP is using 802.11a frequencies. C、C. The laptop is only set to allow 802.11n connections. D、D. The technician is on an 802.11b network.

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第10题

[单选题] A technician needs to find an end of a network cable drop. Which of the following tools would the technician use?（）

A、Cable tester B、Multimeter C、Toner probe D、Loopback plug

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A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?（）

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