A technician suspects the AC voltage into a PC power supply is bad. Which of the following toolswould MOST likely be used to confirm the diagnosis?（）..

A、The technician should always bend at the waist and lift with their arms. B、The technician should seek assistance from an available customer. C、The technician should always bend at the waist and lift with their back. D、The technician should get assistance from another technician.

点击查看答案

第7题

[单选题] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion. B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion. C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers. D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

点击查看答案

第8题

[单选题] A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）

A、The technician plugged a USB 2.0 device into a USB 1.1 port. B、The technician needs to reboot the computer for the device to work. C、The technician plugged a USB 1.1 device into a USB 2.0 port. D、The front panel connectors are not plugged into the motherboard.

点击查看答案

第9题

[单选题] A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）

A、Allow the user to demonstrate expertise. B、Do not argue; empathize with the user, and offer to help. C、Ask the user to watch as the technician diagnoses and corrects the problem. D、Document each of the steps to replicate at a later time.

点击查看答案

A technician suspects the AC voltage into a PC power supply is bad. Which of the following toolswould MOST likely be used to confirm the diagnosis?（）

请使用微信扫码支付