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【单选题】

A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）

A、“Sometimes computers are just strange, but it seems to be working now.”

B、“You gave them the wrong address and caused this problem.”

C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”

D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

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更多“A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）”相关的问题
第1题
[单选题] Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）

A、Talk to co-workers while interacting with customers to help diagnose the issues  B、Be culturally sensitive  C、Provide each user with a complete, detailed report of the current outage status  D、Listen and do not interrupt a customer and then provide a brief status update  

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第2题
[单选题] （）call a taxi?

A、What about  B、How about  C、Why don’t you  

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第3题
[单选题] Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

A、Put all other work orders on hold and assist the user with all their computer issues.  B、Have another technician take over support calls for this user.  C、Explain that the user needs to fill out a work order for the computer problems.  D、Ask the user to call another technician for more in-depth assistance.  

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第4题
[单选题] An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）

A、Netstat  B、Ifconfig  C、Hostname  D、Ping  

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第5题
[单选题] If you know that the vessel you are about to call on the VHF radio maintains a radio watch on both the working and the calling frequencies，which frequency should you call on? （）

A、Calling frequency  B、Distress frequency  C、Urgency frequency  D、Working frequency  

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第6题
[单选题] Examine these statements: CREATE ROLE registrar GRANT UPDATE ON dtudent_grades TO registrar; GRANT registrar to user1, user2, user3; What does this set of SQL statements do?（）

A、The set of statements contains an error and does not work.  B、It creates a role called REGISTRAR, adds the MODIFY privilege on the STUDENT_GRADES object to the role, and gives the REGISTRAR role to three users.  C、It creates a role called REGISTRAR, adds the UPDATE privilege on the STUDENT_GRADES object to the role, and gives the REGISTRAR role to three users.  D、It creates a role called REGISTRAR, adds the UPDATE privilege on the STUDENT_GRADES object to the role, and creates three users with the role.  E、It creates a role called REGISTRAR, adds the UPDATE privilege on three users, and gives the REGISTRAR role to the STUDENT_GRADES object.  F、It creates a role called STUDENT_GRADES, adds the UPDATE privilege on three users, and gives the UPDATE role to the registrar.  

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第7题
[单选题] Examine these statements: CREATE ROLE registrar GRANT UPDATE ON dtudent_grades TO registrar; GRANT registrar to user1, user2, user3; What does this set of SQL statements do? （）

A、The set of statements contains an error and does not work.  B、It creates a role called REGISTRAR, adds the MODIFY privilege on the STUDENT_GRADES object to the role, and gives the REGISTRAR role to three users.  C、It creates a role called REGISTRAR, adds the UPDATE privilege on the STUDENT_GRADES object to the role, and gives the REGISTRAR role to three users.  D、It creates a role called REGISTRAR, adds the UPDATE privilege on the STUDENT_GRADES object to the role, and creates three users with the role.  E、It creates a role called REGISTRAR, adds the UPDATE privilege on three users, and gives the REGISTRAR role to the STUDENT_GRADES object.  F、It creates a role called STUDENT_GRADES, adds the UPDATE privilege on three users, and gives the UPDATE role to the registrar.  

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第8题
[单选题] Which statement is true about vishing？（）

A、Influencing users to forward a call to a toll number （for example， a long distance or international number）  B、Influencing users to provide personal information over a web page  C、Using an inside facilitator to intentionally forward a call to a toll number （for example， a long distance orinternational number）  D、Influencing users to provide personal information over the phone  

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第9题
[单选题] A user invoking a user-defined function requires which DB2 privilege?（）

A、CALL  B、USAGE  C、EXECUTE  D、REFERENCES  

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第10题
[] You are implementing a Web page that displays text that was typed by a user. You need to display the user input in the Web page so that a cross-site scripting attack will be prevented. What should you do？（）

A、A.Call document.write.  B、B.Call Response.Write.  C、C.Call HttpUtility.UrlEncode.  D、D.Call HttpUtility.HtmlEncode.  

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