The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）..

第1题

[] A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（） A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（）

A、A. The laptop is too far away from the WAP. B、B. The WAP is using 802.11a frequencies. C、C. The laptop is only set to allow 802.11n connections. D、D. The technician is on an 802.11b network.

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第2题

[] A TestKing.com technician is troubleshooting connectivity problems between two routers that are directly connected through the serial line. The technician notices that the serial line is up but cannot see any neighbors displayed in the output of the show cdp neighbors command. In which OSI layer is the problem most likely occurring?（） A TestKing.com technician is troubleshooting connectivity problems between two routers that are directly connected through the serial line. The technician notices that the serial line is up but cannot see any neighbors displayed in the output of the show cdp neighbors command. In which OSI layer is the problem most likely occurring?（）

A、A. Physical B、B. Data link C、C. Network layer D、D. Transport layer E、E. Application layer

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第3题

[单选题] Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

A、The technician should always bend at the waist and lift with their arms. B、The technician should seek assistance from an available customer. C、The technician should always bend at the waist and lift with their back. D、The technician should get assistance from another technician.

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第4题

[单选题] A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）

A、Allow the user to demonstrate expertise. B、Do not argue; empathize with the user, and offer to help. C、Ask the user to watch as the technician diagnoses and corrects the problem. D、Document each of the steps to replicate at a later time.

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第5题

[单选题] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion. B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion. C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers. D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

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第6题

[单选题] A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）

A、Clean the heatsink assembly of debris. B、Turn the fan off when the AC adapter is attached. C、Turn the fan to low in the BIOS. D、Replace the processor and fan.

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第7题

[单选题] A technician is trying to load a device driver directly from the manufacturer’s CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem?（）

A、The driver CD is for Windows XP only. B、The technician needs to initialize the NIC first within Device Manager before installing a driver. C、The driver on the CD is not digitally signed. D、The driver is corrupt.

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第8题

[单选题] A technician is installing a new power supply into a computer. One of the power supply connectors that the technician needs to connect to the motherboard is square and contains 4-pins. This connector is known as which of the following?（）

A、SATA B、FDD C、IDE D、ATX

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第9题

[单选题] A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which ofthe following is the MOST likely cause?（）

A、The display is defective. B、The video card needs to be flashed. C、The internal adapter has not been disabled. D、The new video card is defective.

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第10题

[单选题] A technician is using a packet sniffer to identify a server. The technician observes the following network traffic: Which of the following is MOST likely to be the server?（）

A、HOST-A B、HOST-B C、HOST-C D、HOST-D

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The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）

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