The Customer agrees to pay the full invoiced price，plus all other amounts payable to the（）Repairer under these terms and conditions，relating to or arising out of the Works for the Customer...

第1题

[单选题] The customer has agreed that the SAN proposal is the best solution for their budget. Howeverthey are still unsure of using such leading edge technology. Which item below would help themfeel more comfortable?（）

A、TCO study B、A demonstration at a BPIC C、IBM customer references D、IBM Redbooks

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第2题

[] The most important customer a technician has is:（）

A、A. the customer standing right in front of them. B、B. the customer who owes the company the most money. C、C. the customer calling on the phone. D、D. the customer they have an appointment with in an hour.

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第3题

[单选题] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion. B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion. C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers. D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

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第4题

[多选题] The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) The CUSTOMER_ID column is the primary key for the table. Which two statements find the number of customers?（）

A、SELECT TOTAL(*) FROM customer; B、SELECT COUNT(*) FROM customer; C、SELECT TOTAL(customer_id) FROM customer; D、SELECT COUNT(customer_id) FROM customer; E、SELECT COUNT(customers) FROM customer; F、SELECT TOTAL(customer_name) FROM customer;

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第5题

[多选题] The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) The CUSTOMER_ID column is the primary key for the table. Which two statements find the number of customers? （）

A、SELECT TOTAL(*) FROM customer; B、SELECT COUNT(*) FROM customer; C、SELECT TOTAL(customer_id) FROM customer; D、SELECT COUNT(customer_id) FROM customer; E、SELECT COUNT(customers) FROM customer; F、SELECT TOTAL(customer_name) FROM customer;

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第6题

[单选题] The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）

A、Recommend the customer call EMC. B、Recommend the customer call IBM hardware support. C、Recommend the customer contact SupportLine. D、Recommend the customer re-creates the volume groups.

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第7题

[判断题] Today both language teaching experts and classroom teachers agree that the communicative approach is the best.（）

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第8题

[单选题] A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

A、The customer used their IBM Customer Number B、The customer has activated their base warranty C、The customer purchased Remote Technical Support Servicepac D、The customer escalated the issue to the Duty Manager

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第9题

[单选题] A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）

A、Ask another technician who has worked with this computer previously to learn about any other prior issues. B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation. C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer. D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

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The Customer agrees to pay the full invoiced price，plus all other amounts payable to the（）Repairer under these terms and conditions，relating to or arising out of the Works for the Customer.

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