In IPCCX, skills can be assigned to which of the following configuration objects?()
A、resources
B、Skill Groups
C、competence levels
D、Resource Groups
A、resources
B、Skill Groups
C、competence levels
D、Resource Groups
A、Common Service Queue B、Competency Service Queue C、Common Skill Queue D、Contact Skill Queue E、Contact Service Queue F、Competency Skill Queue
A、Chief information officer B、IT support staff in Boston C、IT support staff in New York D、Network administrator in Chicago E、Network administrator in New York