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【单选题】

A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

A、Verify full system functionality.

B、Document the findings, actions, and outcomes.

C、Establish a plan of action to resolve the problem.

D、Question the user and identify changes the user has made to the system.

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更多“A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）”相关的问题
第1题
[单选题] You install a custom application on a computer that runs Microsoft Windows XP. The application stores each user’s data in the %programfiles%\app1\data folder on the computer. You install the custom application on a computer that runs Windows Vista. On the Windows Vista computer, you back up the %programfiles%\app1\data folder and notice that the backup contains no data. You need to back up the application’s user data on the Windows Vista computer. What should you do?（）

A、A  B、B  C、C  D、D  

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第2题
[单选题] All client computers in your company run Windows 7 Enterprise. You are planning to deploy a custom application that runs only on Windows XP to all users. You install Windows XP Mode on each host computer and install the application in the Windows XP guest virtual machine s (VM s ). You verify that the application runs in the guest VM s . A n a pplication shortcut does not appear on the Windows 7 host computer s . You need to ensure that the application can be launched directly from the Windows 7 host computer s . What should you do in the guest VM s ? （）

A、Repair the application.  B、Use Programs and Features in the Control Panel to change the application.  C、Copy the application shortcut to the Start menu for All Users.  D、Assign the Full Control permission to the application shortcut to the Everyone group.  

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第3题
[单选题] You have a computer that runs Microsoft Windows XP. The computer has a custom application installed. You plan to upgrade the Windows XP computer to Windows Vista. You need to identify whether User Account Control (UAC) will allow the custom application to run without requiring elevated privileges. What should you do?（）

A、A  B、B  C、C  D、D  

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第4题
[单选题] All client computers in your company run Windows 7 Enterprise. You are planning to deploy a custom application that runs only on Windows XP to all users. You install Windows XP Mode on each host computer and install the application in the Windows XP guest virtual machine s (VM s ). You verify that the application runs in the guest VM s . An a pplication shortcut does not appear on the Windows 7 host computers . You need to ensure that the application can be launched directly from the Windows 7 host computers . What should you do in the guest VM s ? （）

A、Repair the application.  B、Use Programs and Features in the Control Panel to change the application.  C、Copy the application shortcut to the Start menu for All Users.  D、Assign the Full Control permission to the application shortcut to the Everyone group.  

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第5题
[单选题] A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）

A、Ask another technician who has worked with this computer previously to learn about any other prior issues.  B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.  C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.  D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.  

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第6题
[单选题] You are the network administrator for . The network consists of a single Active Directory domain named . All client computers run Windows XP Professional. The finance deparment uses a specific naming process to audit users and their computers. The process requires that each user's client computer has an account in Active Directory and that each client computer name corresponds to a specific user account. A user name Marie is a member of only the Domain Users security group. She reports that the hardware on her computer fails. She receives a new computer. You need to add Marie's new computer to the domain. You need to comply with the finance department naming process. What should you do?（）

A、Instruct Marie to run the ipconfig /flushdns command on her new computer and to add the new computer to the domain by using the same computer name as her failed computer.  B、Assign Marie permissions for adding computer accounts to the default container named Computers. Instruct Marie to add her new computer to the domain.  C、Reset the computer account for Marie's failed computer. Instruct Marie to add her new computer to the domain by using the same name as her failed computer.  D、Configure the IP address of Marie's new computer to be the same as the failed computer. Instruct Marie to add the new computer to the domain.  

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第7题
[多选题] What are two components of the Discovery Guide in the Cisco sales approach?（）

A、calculating the customer's businessneed priorities  B、recommending a business needs-based solution  C、ranking customer business needs  D、probing more deeply into the customer's business challenges  

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第8题
[单选题] All client computers in your company run Windows 7 Enterprise. You are planning to deploy a custom application that runs only on Windows XP to all users. You install Windows XP Mode on each host computer and install the application in the Windows XP guest virtual machine s (VM s ). You verify that the application runs in the guest VMs . A n a pplication shortcut does not appear on the Windows 7 host computers . You n eed to ensure that the application can be launched directly from the Windows 7 host computers . What should you do in the guest VM s ?（）

A、Repair the application.  B、Use Programs and Features in the Control Panel to change the application.  C、Copy the applica tion shortcut to the Start menu for All Users.  D、Assign the Full Control permission to the application shortcut to the Everyone group.  

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第9题
[单选题] A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）

A、Damp towel  B、Compressed air  C、Alcohol wipe  D、Computer vacuum  

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第10题
[单选题] You have two computers named Computer1 and Computer2. Computer1 runs Windows Vista. Computer2runs Windows 7. Computer1 has a custom application installed. You create a custom XML file named app1.xml that contains the migration settings for the application. You need to migrate the configuration andapplication data for the custom application from Computer1 to Computer2. What should you do?（）

A、On Computer1, run Loadstate.exe /l:app1. On Computer2, run Scanstate.exe /l:app1.xml.  B、On Computer1, run Scanstate.exe /i:app1.xml. On Computer2, run Loadstate.exe /i:app1.xml.  C、On Computer1, run Loadstate.exe /keyfile:app1.xml. On Computer2, run Loadstate.exe /keyfile:app1.xml.  D、On Computer1, run Scanstate.exe /genconfig:app1.xml. On Computer2, run Loadstate.exe /config:app1.xml.  

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