The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）..

第1题

[单选题] A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）

A、Cycle the power on the network printer. B、Verify the network cable is connected to the printer. C、Reinstall the printer driver. D、Restart the print spooler service.

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第2题

[不定项选择] A customer reports that a networked printer is not printing documents. The technician successfullypings the printer’s IP address. Which of the following could be the problem? (Select TWO).（）

A、The network cable is unplugged. B、The printer is low on toner. C、The gateway address on the printer is incorrect. D、The printer is out of paper. E、The spooler is not functioning.

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第3题

[单选题] A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

A、Run the printer configuration wizard on the desktop. B、Check to see if the network printer is turned on. C、Verify that the printer is connected to the network. D、Check the local print queue for a failed print job.

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第4题

[单选题] You are the network administrator for The network includes three office locations. Each office has one Windows Server 2003 computer that functions as a file and print server. This server hosts home folders for network users. In each office, a single printer is installed on the file and print server. The local help desk technicians have the necessary permissions to manage printers. A user named King notifies the local help desk that his documents are not printing. A help desk technician finds a list of documents waiting in the print queue. No user can successfully print. The technician cannot delete documents from the queue. You need to restore printing capabilities. What should you do?（）

A、Install a second instance of the printer. Redirect the original printer to the new printer. B、Stop and restart the Print Spooler service. Ask users to resubmit the documents for printing. C、Pause the printer. Reconfigure the print queue to hold mismatched documents. Unpause the printer. D、Install a second instance of the printer. Delete the original printer. Direct King to resubmit the documents for printing.

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第5题

[] An administrator is notified that all network printers are not printing. The administrator reviews the server and the print service is started. Which of the following is the cause of the problem?（）

A、A. The drivers for the printers are failing. B、B. The spool folder is full. C、C. The spool folder is not on the C drive. D、D. A network printer was disconnected.

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第6题

[单选题] A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?（）

A、The drum is faulty. B、The print buffer is full. C、The printer is out of toner. D、The fuser is faulty.

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第7题

[单选题] A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch. Which of the following settings on the switch will need to be configured to support the printer?（）

A、MAC filtering B、IP address C、PoE D、Port speed

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第8题

[单选题] Multiple users have reported not being able to print to a network printer. Which of the followingcommands will test the network connectivity status of the printer?（）

A、rsync B、netstat C、ping D、ipconfig

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第9题

[单选题] Your network contains a server named Server1 that runs Windows Server 2003 Service Pack 2 (SP2). Server1 has a shared printer named Printer1. Users report that when they attempt to connect to Printer1 they receive the following error message: “The Server for ‘Color Laser 1000’ printer does not have the correct printer driver installed. If you want to search for the proper driver click OK. Otherwise, click Cancel and contact your network administrator or original equipment manufacturer for the correct printer driver.” On Server1, you can print a test page on Printer1. You need to ensure that when users connect to Printer1, the correct printer driver is installed. What should you do? （）

A、Configure the printer to use the LPT1 local port. B、Configure Advanced settings in Printing Preferences. C、Add an additional driver from the properties of Printer1. D、Add the Allow Manage Printers permission to CREATOR OWNER.

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第10题

[单选题] Your network contains a server named Server1 that runs Windows Server 2003 Service Pack 2 (SP2). Server1 has a shared printer named Printer1. Users report that when they attempt to connect to Printer1 they receive the following error message: “The Server for ‘Color Laser 1000’ printer does not have the correct printer driver installed. If you want to search for the proper driver click OK. Otherwise, click Cancel and contact your network administrator or original equipment manufacturer for the correct printer driver.” On Server1, you can print a test page on Printer1. You need to ensure that when users connect to Printer1, the correct printer driver is installed. What should you do? （）

A、Configure the printer to use the LPT1 local port. B、Configure Advanced settings in Printing Preferences. C、Add an additional driver from the properties of Printer1. D、Add the Allow Manage Printers permission to CREATOR OWNER.

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The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

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