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【单选题】

Jill, a technician, is tasked with installing BitLocker on all the machines in an office. Which of the following may the users experience?（）

A、Frequent reboots

B、Delayed processor times

C、Disabled Internet connection

D、Denied access to share drives

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更多“Jill, a technician, is tasked with installing BitLocker on all the machines in an office. Which of the following may the users experience?（）”相关的问题
第1题
[单选题] A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

A、Run chkdsk.  B、Run an antivirus program.  C、Replace the faulty mouse.  D、Remove any recently added hardware.  

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第2题
[] Jill, a technician, is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. In the wiring closet all the Ethernet cables are hanging free and are not labeled. Which of the following tools would the technician use to locate the cable that runs to each room?（） Jill, a technician, is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. In the wiring closet all the Ethernet cables are hanging free and are not labeled. Which of the following tools would the technician use to locate the cable that runs to each room?（）

A、A. Extension magnet  B、B. Toner probe  C、C. Multimeter  D、D. Optical Time Domain Reflectometer (OTDR)  

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第3题
[单选题] Which of the following commands should Jill, a technician, use to test a computer’s NIC forfunctionality?（）

A、ping net  B、ping ipconfig  C、ping localhost  D、ping microsoft.com  

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第4题
[] A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（） A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）

A、A. The USB hub needs more USB ports.  B、B. The USB hub is a version 1.1.  C、C. The USB hub was not externally powered.  D、D. The USB hub is a version 2.0.  

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第5题
[单选题] A customer, Bob, needs to be able to access the Internet while traveling. Which of the following could Jill, a technician, recommend to Bob?（）

A、Cellular service with an adapter for Bob’s laptop.  B、USB adapter with 802.11n capabilities for maximum speeds.  C、A Bluetooth card to attach to multiple networks.  D、Enable Wi-Fi so Bob can connect to any open network.  

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第6题
[单选题] Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

A、The technician should always bend at the waist and lift with their arms.  B、The technician should seek assistance from an available customer.  C、The technician should always bend at the waist and lift with their back.  D、The technician should get assistance from another technician.  

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第7题
[单选题] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.  B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.  C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.  D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.  

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第8题
[单选题] A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）

A、The technician plugged a USB 2.0 device into a USB 1.1 port.  B、The technician needs to reboot the computer for the device to work.  C、The technician plugged a USB 1.1 device into a USB 2.0 port.  D、The front panel connectors are not plugged into the motherboard.  

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第9题
[单选题] A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）

A、Allow the user to demonstrate expertise.  B、Do not argue; empathize with the user, and offer to help.  C、Ask the user to watch as the technician diagnoses and corrects the problem.  D、Document each of the steps to replicate at a later time.  

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